Call our "Adviceline" on 0300 3309 037
Adviceline’s available 9am to 5pm, Monday to Friday. It’s usually busiest at the beginning and end of the day. It's not available on public holidays.
If you call from a mobile, we’ll ask you to enter a local landline number on your keypad. This can be any number - we only use it to send your call to a local adviser if one’s available. We’ll answer as soon as we can - at busy times you might need to wait up to an hour. If the wait is long, we’ll tell you about other ways to get advice. You can also try calling again later.
Problem with goods/services you have bought?
You can call our debt helpline if you’re having issues with money - for example if you’re struggling to pay your bills.
Calls to 0800 numbers are free from mobiles and landlines Worried about paying your electricity bill?