Hello. We are your local charity,  Citizens Advice West Northants and Cherwell.

We have been providing free, trusted, confidential & impartial advice in our community since 1965.

This website is now replaced by www.cawnac.org.uk although the information on this site is still up to date

Talk to us face to face online

Our HUB team are ONLINE at the following times

Monday 09.30-12.30

Wednesday  14.00-16.00

Friday 09.30-12.30

If our HUB team cannot immediately help you resolve your issue, they will help you access someone who can or suggest what you need to do next.

Are you worried about debt?

If you live in Oxfordshire and you are a customer of Thames Water, you may be eligible for our FREE, trusted Debt service. 

We can give you breathing space, help  you manage your debts and become debt-free. To apply, please complete the form on the left hand side.

Food vouchers

If we see that you have requested several vouchers in a short space of time, we will offer help and support to help you resolve the cause of your crisis. If you decline this, we reserve the right not to issue a voucher to you.

You can request a food voucher in the following ways:

For Banbury, Bicester and Towcester food banks -  call the Citizens Advice Trussell Trust helpline 0808 208 2138

Alternatively (and if you are in Kidlington) Call the FREE Adviceline telephone number 0808 278 7906 to speak to one of our team (Monday to Friday 9am - 5pm)

Residents Support Fund

A new hardship fund has been launched to support Oxfordshire residents in need of immediate help, who have no other source of financial support available to them.

Apply online at THIS PAGE and click "apply now"

Alternatively, residents can apply by telephone on 01865 804171, Monday to Friday, 9am to 5pm, excluding bank holidays. 

Help if you’re concerned about how to pay for everyday costs and financial support

0300 004 0401

We know that many people are struggling to afford energy bills and worrying about the escalating prices.

Energy Matters provides help and support on dealing with energy issues, including:

To get in touch with the team, please call 0300 004 0401 

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We take your data security seriously

You can read our Privacy Policy HERE

If you have a complaint about our service, please click here for information about who to contact to make your complaint.