Due to the 2nd lock-down, please note that our face to face services are currently suspended.
Click here for up to date service information.

We're still giving advice on the phone and by email.

You can call our Adviceline on 0300 330 9037
Email us at [email protected]

You can call us on any of these numbers, leave a short message and we'll ring you back.

Banbury -    01295 221448

Bicester -     01869 321806

Kidlington -  01865 955919

Towcester & Brackley - 01327 227721

You can email us at [email protected]

If you are struggling to pay your utility bills, for any reason as a result of Coronavirus, you might be eligible for a fuel voucher. Please click here
to apply.
This is for a limited time only and conditions apply.

Covid-19 and loan sharks

Coronavirus will mean financial pressure for many people. Don't be tempted to borrow from loan sharks.


Author: Sharon Graham

Could you help someone not confident on a phone or tablet to get online?

You could help someone isolated by Covid-19 stay in touch with family and friends, help them shop online or get vital information


Author: Sharon Graham

What to do if you are a victim of hate crime

Tell us if you are a victim of hate crime. You can tell us in confidence and the Police don't have to be informed if you don't want to. You can email us in confidence at [email protected]


Author: Sharon Graham

Our Impact


people helped in 2019/20 


separate Cherwell & South Northants cases we advised on in 2019/20


separate issues Cherwell & South Northants people had in 2019/20



  • The unintended impact of Universal Credit on renting a home

    A recent survey by Citizens Advice in Banbury showed that finding suitable private rental properties locally is a challenge for many people, especially those on benefits who struggle to find property that they can afford. Even more disturbing was the finding that many are now refused private rental because they are on Universal Credit even if they are in work and can afford the rent. Read more