Who we are Meet the team Senior Manager: Head of Operations and Projects Sharon manages the wider work of Citizens Advice NOSN and monitors the organisation's performance in several funded projects. Sharon also manages HR, ICT, resources and Health & Safety. Prior to joining Citizens Advice, Sharon worked in the Hospitality sector, managing hospitality operations in a variety of sectors. These ranged from golf clubs, medical teaching establishments, 4* hotels and a global engineering company. Sharon is married and lives near Evesham.