Volunteers who give advice to our clients are at the heart of our service and we could not manage without them.

Volunteer assessors receive full training in the skills needed to help people deal with their problems and learn how to find the information the client needs from our extensive database.

Volunteers are supported and supervised as they begin to give advice and will get feedback and development opportunities throughout their time with Citizens Advice.

An assessor is someone who does the first exploration of a client's circumstances and who can give the client information from our public website. This assessment can be done face to face, on the phone and also via email and webchat. You'll learn interview techniques and how to establish the next step for the client.

Many volunteers go on to train as full generalist advisers having done this role, but it's not essential. Training takes approximately 30 hours and is a mixture of classroom teaching, online learning and practical sessions. We are flexible about training time and will do our best to accommodate different needs.

You could do this role of you can volunteer for two half days per week, for a minimum of six months.

As this is is an Advice Service position, a formal interview will be required.

Click here to apply to be a Citizens Advice Assessor