Citizens Advice Advisers.

You could do this role if you are available to volunteer for 12 hours a week for at least 12 months.

Purpose of the role

To help provide an effective and efficient advice service to members of the public.

    • To help influence government and other organisations by informing them of the effect of their actions on the lives of clients.

Main duties and responsibilities include:

Interviewing clients, letting the client explain their enquiry and helping the client to set priorities.

    • Finding, interpreting and communicating the relevant information and exploring options and implications in order that the client can come to a decision.
    • Acting, where necessary, on behalf of the client, negotiating, drafting or writing letters or making appropriate referrals.
    • Completing clear and accurate case records.
    • Recognising the root causes of problems and participating in taking appropriate action.
    • Keeping up to date on important issues by attending the appropriate training and by essential reading.
    • Attending meetings.

Personal skills and qualities that an adviser needs:

A commitment to the aims and principles of the Citizens Advice service.

    • Excellent communication skills.
    • Being open and approachable.
    • Ability to communicate clearly both orally and in writing.
    • Ability to sift through information and extract what is relevant.
    • Basic mathematical skills, including percentages.
    • Respect for views, values and cultures that are different to their own.
    • An understanding of why confidentiality is important.
    • Being open to using computers on a regular basis.
    • A positive attitude to self-development and assessment.
    • Ability to work as part of a team.
    • Ability to recognise their own limits and boundaries in the role.

As this is an Advice Service position, a formal interview is required.

If you would like to apply to become a Citizens Advice Adviser in Banbury (& Brackley) or Bicester, please click here