Who we are History 2010s 2011/12: Citizens Advice Bureaux deliver advice services from over 3,400 community locations in England and Wales, run by 360 registered charities, helping people to resolve their legal, money and other problems by providing free advice and information, and by influencing policymakers. The network relies on 22,200 trained volunteers to keep the service running, and provides advice from in person in bureaux as well as by phone, in people's homes and via the internet. Visits to our Adviceguide self-help website, have risen to over 11 million. 2012/13: More than two million people came to our service for face-to-face or phone advice. More than 12 million people used our digital services. We launched our first equality strategy – Stand up for equality that will ensure we place equality at the centre of everything we do. April 2014: Consumer Futures (formerly Consumer Focus), which is responsible for representing consumers of regulated industries (energy and post), transferred to Citizens Advice. 4 September 2014: Citizens Advice service celebrates its 75th birthday. April 2015: Citizens Advice took on 2 new services. The Citizens Advice network provides the face-to-face service for Pension Wise. The Citizens Advice Witness Service provides free, independent support for witnesses in criminal courts in England and Wales. June 2015: Citizens Advice NOSN is awarded the prestigious "Queen's Award for Voluntary Service" 2016: Banbury Citizens Advice Bureau is the Town Mayor's "Charity of the Year" April 2017: Citizens Advice Banbury and Citizens Advice Bicester merge to form "Citizens Advice North Oxon & South Northants"